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A residential design firm dedicated to improve home improvement with efficient, effective communication. |
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It seems that many people are choosing to hire service professionals to perform a great many tasks. These service providers could be a lawyer, accountant, lawn maintenance, home inspector, remodeling contractor, pest control, architect, interior designer, etc. But, how does one know which to choose? Are there clues to the un-professional service provider that can help steer you clear, and not get soaked? YES!
…continue reading How to not get soaked by a service professional »
With each and every project we start and complete, each one reminds us in its own unique way that communication is vital to the success of every project. Makes sense since each project requires a relationship, and quite often a network of relationships in order to complete it. So, adding to and honing communication is important since our clients want to see more with each year that passes. Thus, we add to our communication skills! If picture is worth a thousand words, how many words equals a video?
…continue reading Adding to communication »
We know that there were two major wars in history, World War I and World War II. There was the First Battle of Bull Run, and the Second Battle of Bull Run in the American Civil War. However, when the first war ended, people didn’t call it World War I since they didn’t know that there would be a second war. Yesterday, I posted the article Remodeling:How to find a professional not realizing that there would be a “part 2″ to come.
Today, I found a list of items that someone else posted to try and help people find a professional. I’d like to address this list and hopefully give some perspective.
…continue reading Selecting a professional, part 2 »
In a recent article on Customer Service in the remodeling world, it was found that customer service seems to be a lost art. We can all bemoan those problems, or we can do something about it.
A search on Facebook or Twitter can yield conflicting reports. Many companies are creating their “Facebook fan club” or tweeting about the latest product or project. Yet recently, some friends on Facebook replied to a question about their first thoughts on “remodeling”. The responses ranged from “expensive” to “dirty” and “tiring”.
So, if you want to update your home, and you aren’t planning to do it yourself (or maybe you will hire part of it to be done), how does one select a contractor? Selecting based on price will almost always lead you in the wrong direction! But how else can we base our decision?
…continue reading Remodeling:How to find a professional »
Lately, I’ve been asking myself why people look at me strange…like I have two heads. Ok, they don’t really look at me as if I have two heads. But some wonder why I’m doing things differently. Mostly, they wonder how it’s going. They ask if clients find value in what we do.
So, I thought I’d get it in their own words. The team included Joe Dellanno from myDesign/BuildProject.com organized the project (who also filmed this segment), Gordon Gauntlett the contractor and Jack & Cindy as the homeowners. This is the result of presenting the Just another ugly ramp? piece written earlier.
What do you think? What is the reason they liked this process so much?
Homeowners have been scared of remodeling – especially lately – for many reasons, and unfortunately many good reasons! Many of those reasons can be wrapped up into the question posed in this article: Where did Customer Service go?
The stories are sadly both atrocious and frequent. There is the neighbor who had the case of the missing contractor. A friend has the Family Circus visit her dining room, complete with
…continue reading Remodeling: Where did Customer Service go? »