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It seems that many people are choosing to hire service professionals to perform a great many tasks. These service providers could be a lawyer, accountant, lawn maintenance, home inspector, remodeling contractor, pest control, architect, interior designer, etc. But, how does one know which to choose? Are there clues to the un-professional service provider that can help steer you clear, and not get soaked? YES!
…continue reading How to not get soaked by a service professional »
We know that there were two major wars in history, World War I and World War II. There was the First Battle of Bull Run, and the Second Battle of Bull Run in the American Civil War. However, when the first war ended, people didn’t call it World War I since they didn’t know that there would be a second war. Yesterday, I posted the article Remodeling:How to find a professional not realizing that there would be a “part 2″ to come.
Today, I found a list of items that someone else posted to try and help people find a professional. I’d like to address this list and hopefully give some perspective.
…continue reading Selecting a professional, part 2 »
In a recent article on Customer Service in the remodeling world, it was found that customer service seems to be a lost art. We can all bemoan those problems, or we can do something about it.
A search on Facebook or Twitter can yield conflicting reports. Many companies are creating their “Facebook fan club” or tweeting about the latest product or project. Yet recently, some friends on Facebook replied to a question about their first thoughts on “remodeling”. The responses ranged from “expensive” to “dirty” and “tiring”.
So, if you want to update your home, and you aren’t planning to do it yourself (or maybe you will hire part of it to be done), how does one select a contractor? Selecting based on price will almost always lead you in the wrong direction! But how else can we base our decision?
…continue reading Remodeling:How to find a professional »
Homeowners have been scared of remodeling – especially lately – for many reasons, and unfortunately many good reasons! Many of those reasons can be wrapped up into the question posed in this article: Where did Customer Service go?
The stories are sadly both atrocious and frequent. There is the neighbor who had the case of the missing contractor. A friend has the Family Circus visit her dining room, complete with
…continue reading Remodeling: Where did Customer Service go? »
Have you ever felt like this? I hate to say it, but I’ve probably done this! Such a perspective certainly gives a different view of professional services…and their worth.
While watching this video, think of the message…and do you agree, or not?
…continue reading A different perspective »
Unfortunately, we all know how remodeling projects typically go: leaks, delayed schedules, mess, incorrect installation, lack of communication, no-shows, take-the-money-and-run, etc., etc. You know the routine.
Two that come to mind that I’ve heard recently are as follows:
…continue reading Remodeling nightmares »
Have you noticed the news reports and articles reporting the many numbers of unemployed people who are moving to start their own businesses as independent contractors? Comparing this with the statistic that the remodeling industry has now surpassed the new construction industry AND people are entering the remodeling profession in record numbers – what does this mean to you?
This means that you, the homeowner, have some serious decisions to make when choosing your remodeler.
…continue reading Economy and remodeling »
I was just talking with a potential client today – a contractor – and we were discussing what I’ll call “the great upsell.” In salesperson lingo, that just means, “I’m going to try to convince you to give me more money, since you really want more of my services.” It’s also a method for two salespeople to compare their egos.
I’m sure we’ve all been in one of those high-pressure sales situations, only we were on the receiving end.
…continue reading How to combat the ‘upsell’ »