Remodeling: Where did Customer Service go?

Homeowners have been scared of remodeling – especially lately – for many reasons, and unfortunately many good reasons!  Many of those reasons can be wrapped up into the question posed in this article: Where did Customer Service go?

The stories are sadly both atrocious and frequent.  There is the neighbor who had the case of the missing contractor.  A friend has the Family Circus visit her dining room, complete with
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Tags: customer service, home improvement, home improvement mistakes, home improvement scam, remodeling
Posted in Communication, Design/Build, Sales | 1 Comment »

The value of a TEAM

We’ve all heard the acronym for the word TEAM, right?  Together Everyone Achieves More.   How true that is, but only if the team is on the same page!  This truism affects both sides
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Tags: design/build, home improvement, remodel, TEAM
Posted in Business, Communication, Design/Build | 1 Comment »